Privacy Policy

Last Updated: December 21, 2025

This Privacy Policy explains how APLUSTEACHING LTD (“we”, “us”, or “our”) collects, uses, and protects your information when you use the Portio AI mobile app, website, and related services (the “Service”).

By using Portio AI, you agree to this Privacy Policy.

1. Who we are

App name: Portio AI
Company: APLUSTEACHING LTD
Country of registration: Saudi Arabia
Website: portioai.app
Contact email: support@portioai.app

If you have any questions about this Policy, you can email us.

2. What data we collect

We collect the information needed to run the app and help you track your food, calories, and progress.

2.1 Account data

• Name (if you choose to provide it)
• Email address
• Password (stored securely as a hash, not in plain text)

2.2 Profile & health data

To calculate your daily targets and show progress, we collect:

• Age
• Gender (if you choose to provide it)
• Height
• Weight and weight changes
• Activity level
• Goal (lose, maintain, gain)

This is health-related data because it describes your body, habits, and goals.

2.3 Food & usage data

To track what you eat and how your day looks, we collect:

• Photos of your meals that you upload
• Food logs (from photos or manual entries)
• Estimated calories, protein, and other macros for each meal
• Daily totals and progress (how much of your target you hit)

We also collect basic technical/usage data:

• Device type, operating system, and app version
• IP address and general region (for security and diagnostics)
• Crash logs and basic usage information (which screens or features are used)

2.4 Cookies and website data

On our website (portioai.app), we may use cookies or similar technologies for:

• Basic site functionality
• Simple usage statistics

3. How we use your data

We use your information to:

Provide the Service

• Calculate and show your calorie and protein targets
• Estimate calories/macros from meal photos and logs
• Track your daily intake and show whether you’re under, on target, or over
• Show your progress over time

Operate and improve the app

• Fix bugs and crashes
• Understand which features are used so we can improve them
• Keep the Service secure and stable

Communicate with you (only when necessary)

• Respond to support requests
• Send important service messages (for example, password reset or critical security notices)

We do not use your data for marketing messages or promotional campaigns right now.

Legal and safety

• Prevent fraud, abuse, or attacks on the Service
• Comply with legal obligations when we are required to

4. How we use your photos and food logs

• Your meal photos and food logs are used to analyze and estimate calories, protein, and other nutrition so we can show you your daily totals and progress.
• We do not use your meal photos and logs to build a separate public dataset or to train external AI models beyond what is necessary to provide the Service.
• We do not publicly show your photos.

5. Who we share your data with

We do not sell your personal data.

We only share it in these limited situations:

Service providers

We use third-party service providers that help us run Portio AI, for example:

• Cloud hosting and databases
• Tools that help us monitor performance or errors
• Email and authentication infrastructure

They are only allowed to use your data to provide services to us, not for their own marketing.

Legal and safety

We may share information if we believe it is reasonably necessary to:

• Comply with a law, regulation, legal process, or government request
• Protect the safety, rights, or property of our users, the public, or our company

Business transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that deal, as allowed by law.

Aggregated or anonymized data

We may use or share aggregated or anonymized data that cannot reasonably identify you (for example, general statistics about app usage).

6. Data storage, security, and retention

6.1 Storage & security

Your data is stored on secure cloud infrastructure run by third-party providers.

We use reasonable technical and organizational measures to protect your information, such as:

• Encryption in transit (HTTPS)
• Restricted access to production systems
• Secure password hashing

No system is 100% secure, but we work to keep your data safe.

6.2 How long we keep your data

We keep your data for as long as needed to provide the Service and for legitimate business or legal reasons:

• Account and profile data: kept while your account is active.
• Meal photos and logs: kept until you delete them or delete your account.
• Technical and log data: kept for a shorter period, unless needed for security, debugging, or legal obligations.

When data is no longer needed, we delete it or anonymize it, unless the law requires us to keep it longer.

7. Your rights and choices

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data and your account
• Export your main personal data in a usable format

In Portio AI, you can:

• Update some profile information in the app
• Delete specific meals/photos from your history
• Request full account deletion

To request access, deletion of your account, or help with your data, you can contact us at support@portioai.app.

8. Account deletion and meal deletion

• When you delete your account, we delete your personal data and your meal logs from our active systems, except where we are legally required to retain certain information for a limited period (for example, for security or legal reasons).
• You can delete individual meals and photos inside the app without deleting your entire account.

9. Children’s privacy

Portio AI is designed for users aged 9 years and older.

If you are under the minimum age required to use apps and online services in your country or region, you must not use Portio AI.

We do not knowingly collect personal data from children who are not allowed to use such services under local law. If we become aware that we have collected data from a child who is too young under the applicable law, we will delete that data.

10. International transfers

Your information may be stored and processed in countries different from where you live. Data protection laws in those countries may be different from the laws in your country.

Where required, we take steps to ensure that your information receives an appropriate level of protection in the places where it is processed.

11. Third-party links

Our app or website may contain links to third-party websites or services (for example, App Store pages or social media). Their privacy practices are their own, and this Privacy Policy does not apply to them. We recommend that you read their privacy policies separately.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

• If we make important changes, we may notify you in the app or by other reasonable means.
• The “Last Updated” date at the top shows when this Policy was last changed.

Your continued use of the Service after any changes means you accept the updated Policy.

13. Contact us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, you can contact us at:

• Email: support@portioai.app